Hurst Castle, Keyhaven


Arrival and departure?
Can we bring our pets?
Can we change the name & number of people in our party after we have booked?
What about visitors?
Bed Linen?
Heating/Lighting & Hot Water?
Do we have to clean the property before we depart?
What about smoking?
What if we are not happy?

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Arrival and departure?
As per the “booking conditions” The usual time of takeover is 2.00 p.m. (subject to unavoidable delay) & the property must be vacated by 10.00 a.m. on day of departure. We like to welcome you personally & so keys are collected from the management office at Danescourt – directions are provided with your booking confirmation or by clicking on the “Find Us” button on the website. If you need to delay your arrival time please telephone so that alternative arrangements can be made.
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Can we bring our pets?
Yes, subject to prior arrangement. We will need to know what type of pet and how many. For dogs there is a charge of £12 per pet per week.
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Can we change the name & number of people in our party after we have booked?
Yes, as long as you tell us in advance & the number in your party does not exceed the maximum permitted number.
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What about visitors?
No problem providing, again that the total number of people using the cottages does not exceed the maximum permitted number.
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Bed Linen?
All included & beds are made up for you. (Tea towels, tablecloths and bath mat are also provided). Visitors bring their own personal towels - hire service available.
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Heating/Lighting & Hot Water?
All included in basic rental via simple & reliable systems.
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Do we have to clean the property before we depart?
No, we have a team of caretakers to clean the property after you leave but we do ask you, please to leave the cottage in a reasonable & tidy condition.
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What about smoking?
OK in the garden but not, please inside the property. We run a clean air policy in all our cottages.
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What if we are not happy?
The property will be thoroughly cleaned & inspected prior to your arrival but in the unlikely event that you find anything wrong/not working, please call us immediately on 01590 643516. We live close by and are keen that your holiday should be smooth and enjoyable. Any routine issues can be dealt with immediately; but should the problem require professional help we will arrange this ASAP.
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